Tesla ’s server outage is affecting some of its owners across the world, wherein they could not connect their phone to their vehicle.
- Some Tesla owners across the globe could not start their cars due to an outage of the company’s servers.
- This appears to be affecting various parts of Europe, the United States and South Korea.
Tesla ’s server outage is affecting some of its owners across the world, wherein they could not connect their phone to their vehicle.
Starting around 4 PM EST, Tesla owners have taken to social media reporting that the Tesla app is returning a "500 server error" when attempting to communicate with the car.
Phones are used as a key to unlock and start Tesla vehicles. Tesla owners can access a lot of controls through the mobile app.
“Apologies, we will take measures to ensure this doesn't happen again," tweeted Mr Musk.
The app is not the only way to access the cars, though, Stuart Masson, editor of The Car Expert website, said to the BBC.
"There will be a secondary mechanism to get in or out of the car beyond the app, the difficulty will come for drivers if they are not carrying it," he said.
“Technology makes things convenient, but relies on a server working 100% of the time. It's the same as leaving the house without my credit cards, expecting to pay for things with my smartphone. If we are reliant on one mechanism all the time, we can be caught out."
To some extent, Tesla is a bit of a victim of its own success," said Professor David Bailey from the Birmingham Business School.
"It encourages its customers to use the cutting edge technology it creates and sometimes that will go wrong. Although of course you can use a key to open the car too, the natural instinct of many Tesla drivers, who are buying one of the most high tech models in the market, is to rely on the technology.”
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