Biotech firm Miltenyi Biotec went down last month after a ransomware attack that affected the firm's global IT infrastructure.
Biotech firm Miltenyi Biotec went down last month after a ransomware attack that affected the firm's global IT infrastructure.
Miltenyi Biotec is a global biotechnology company that provides products and services that support scientists and clinical applications. Miltenyi Biotec has around 3000 employees across 28 countries and more than 17,000 products.
The company also provides SARS-CoV-2 antigens to researchers involved in SARS-CoV-2 vaccine development.
"During the last two weeks, there have been isolated cases where order processing was impaired by malware in parts of our global IT infrastructure," Miltenyi Biotec said in an official statement.
"Rest assured; all necessary measures have now been taken to contain the issue and recover all affected systems. Based on our current knowledge, we have no indication that the malware has been inadvertently distributed to customers or partners."
Even though the company said that it has successfully restored all operational processes impacted in last month’s malware attack, the firm is still facing issues in some countries with their email and telephone systems.
Miltenyi Biotec added that customers should expect order delays induced by the temporary operational issues affecting systems during the last two weeks.
Clients are also advised to reach out whenever they have to deal with any urgent cases that require immediate assistance.
"Please accept our apologies for any inconvenience this may have caused you," Miltenyi Biotec added.
The company listed out alternative contact numbers if in case customers are experiencing any difficulties.
The company did not disclose the nature of malware that impacted the operational system.
According to the BleepingComputerMount Locker ransomware gang has claimed the attack earlier this month.
“The ransomware actors have leaked 5% out of the 150 GB of data they claim to have stolen from the company's network on their data leak site on November 4, 2020, in the form of a ZIP archive containing just over 1 GB of Miltenyi Biotec documents, ” states BleepingComputer.
“Mount Locker ransomware gang is demanding multi-dollar ransoms, as per the ransom notes in some cases,” added BleepingComputer.
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