UK delivery and logistics company Yodel confirmed a cyber attack that disrupted parcel distribution and online tracking orders.
UK delivery and logistics company Yodel confirmed a cyber attack that disrupted parcel distribution and online tracking orders.
Yodel said today that the “cyber incident” has caused some disruption to its services, particularly online parcel tracking.
The firm launched an investigation led by an internet IT division and supported by an external IT forensics group.
“We are working to restore tracking as quickly as we can and have engaged with all relevant authorities,” a spokesperson said, adding, “Yodel would like to sincerely apologise to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident.”
Jake Moore, the global cybersecurity adviser at ESET, told Tech Monitor: “This is usually the first sign of an attack when there is unusual disruption on the website. It is difficult to speculate without them admitting it, but this is starting to bear all the hallmarks of a ransomware attack.”
According to customers, Yodel’s tracking and customer services went down over the weekend after waiting for package delivery. Some contend that they’ve had no information on packages for at least four days.
As users struggled to track their parcels or deal with late deliveries, Yodel’s customer service system also suffered an outage, leaving customers further frustrated.
“No parcel delivered yesterday. Can’t Track. No web chat. Just nothing” tweeted one customer
Yodel later disclosed a public statement on its website confirming that the service disruption was due to a cyber incident and notifying users that “parcels may arrive later than expected.”
In a larger post about the incident, Yodel urges its clients to avoid responding to unsolicited messages asking for personal information or referring to web pages that need such details.
“Avoid responding to, clicking on links, or downloading attachments from suspicious email addresses. If you are asked for personal information by someone purporting to be a Yodel employee, please let us know immediately” - Yodel
For the latest cyber threats and the latest hacking news please follow us on Facebook, Linkedin, and Twitter.
You may be interested in reading: How to Survive the COVID Time Cyber Security Threats?