Privacy Policy

Welcome to Britco CRM. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect the information you provide while using the App.

1. Information We Collect

We collect and process the following types of information:

• Personal Information: Name, contact details (email, phone number), and other information provided during lead creation or communication.
• Business Information: Company name, branch information, and other organizational details related to lead management.
• Activity Data: Interaction logs, CRM usage data, and lead tracking information.

2. How We Use Your Information

The information collected is used for the following purposes:

• To manage leads and assign them to the appropriate branch for follow-up.
• To improve customer relationship management and provide seamless service.
• To communicate with users regarding updates, inquiries, and support.
• To analyze CRM usage patterns and optimize system performance.

3. Lead Distribution Across Branches

Britco CRM handles lead assignments securely across multiple branches. We ensure:

• Leads are distributed based on pre-set business rules or user inputs.
• Data access is restricted to authorized personnel in respective branches.
• Information is not shared outside the organization without explicit consent.

4. Data Sharing and Security

We prioritize the security of your data and implement robust measures to protect it, including:

• Role-based access controls to restrict unauthorized data access.
• Secure encryption for data storage and transmission.
• Regular audits to ensure compliance with privacy standards.

5. Your Privacy Rights

As a user of Britco CRM, you have the following rights:

• Access and review the data associated with your account.
• Request corrections or updates to inaccurate or incomplete information.
• Request deletion of your data where applicable.
• Opt-out of communications related to marketing or promotional activities.

To exercise your rights, please contact
Phone : +91 9947656565
Email : info@britco.co.in.

6. Data Retention

We retain lead information for as long as it is necessary for business operations or as required by law. Once the retention period is over, data is securely deleted or anonymized.

7. Third-Party Integrations

Britco CRM may integrate with third-party tools or services to enhance functionality. Such integrations are governed by their respective privacy policies. We ensure data shared with third parties is limited to the extent necessary for integration purposes.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. We encourage users to review this page regularly for any updates.